Continuous Payment Authority

Using Dr Hazel Skin Solutions Continuous Payment Authority

Dr Hazel Skin Solutions offers its customers the opportunity to set up a Continuous Payment Authority, whereby customers can safely and securely provide their credit card details and Dr Hazel Skin Solutions will take the payment following the parameters laid out by the customer.

Dr Hazel Skin Solutions offers the following agreement when setting up CPA:

Regular Recurring Payments Agreement

Your payments will occur at regular fixed intervals, and you can fix or increase the amount paid.

Dr Hazel Skin Solutions will ask you to allow the same amount to be debited from your card automatically at a regular fixed interval. This allows payments to take place at a regular fixed interval.

Payments will run indefinitely until cancelled.

A regular agreement can initiate the payment whenever it is required.

The amount only must be specified once by you, when the regular agreement is created. You can increase the amount once the agreement has been created. Note that the change must be made at least 8 days before the next payment is due.

An agreement can be cancelled by you at any time subject to Dr Hazel Skin Solutions Membership Scheme Terms & Conditions.

What happens when you make a payment?

We will immediately deduct the amount from your specified account. You will receive an email confirmation at the point the payment is taken.

What happens when you set up regular payments?

Regular payments will be made via your chosen credit or debit card. It should be noted that this is not a Direct Debit therefore payments are not covered by the Direct Debit Guarantee. We will use a Continuous Payment Authority (CPA) that allows us to attempt to transaction payments after a previous failed payment attempt. The advantage of CPA is that you will not incur any charges directly from us or your bank for a failed payment that you could incur with a direct debit. However, you may be charged by your bank for overdraft fees or other fees related to your balance.

The initial payment will be deducted from your specified account, we will then deduct the outstanding payments on the payment due dates indicated in your confirmation email. Where the due date is not a business day, we will withdraw from your funds on the next business day. The payments will cease on the last due date listed in your regular payments. You will receive a confirmation email when the payment schedule has been paid in full.

What happens if you need to change your regular payments?

For any changes to be made please contact Dr Hazel Skin Solutions as soon as possible. We can then make the necessary amendments.

If you want to cancel your regular payments

You must notify us at least 30 days before the next scheduled transaction. To cancel your regular payments please email hello@drhazel.co.uk.

If you need to update your account information

Please email us at hello@drhazel.co.uk at least 10 business days before the next scheduled transaction for the update to take effect.

If a transaction is refused by your financial institution

If your regular payment is declined for any reason, including insufficient funds, closed account, or unauthorised account, Dr Hazel Skin Solutions will contact you on the email address provided when setting up the agreement and making your first payment. This email will notify you that payment has failed. It shall inform you that we will attempt to transact payment on each working day for the subsequent 2 working days. If the transaction is still refused after the 3rd attempt, the regular payments will be cancelled. All parties will receive an email from Stripe informing us that the payment schedule has been cancelled.

If you wish to make a complaint

To raise any issues of concern you may write to Dr Hazel Skin Solutions quoting your Agreement Number and the details of your complaint. We will aim to respond to you within 15 business days.

Confidentiality

We may share information we collect about you with external service providers. Our agreements with these service providers require that they protect your information and only use it to carry out the services they are performing for you.

Unauthorised Use

If you think your account has been accessed without your permission, contact us immediately on 01926 935153. We also advise you to contact your financial institution.

Subject Access Requests

Under the UK Data Protection Act, You have the right to ask Us to see the personal information that We hold about You (this is known as a ‘subject access request’) by writing to Us. We may charge You a Subject Access Request Fee for each subject access request that You make. We will generally respond to a subject access request within 40 calendar days of receiving: (a) the Subject Access Request Fee; (b) information that We need in order to identify You; and (c) the information You need.